Grievance Readdress Mechanism :
CPGRAMS is an integrated application system based on web technology which primarily aims at submission of grievances by the aggrieved citizens from anywhere and anytime (24 x 7) basis for instant and easy communication between the nodal officers of the state of Jharkhand and citizens resulting in the speedy redressal of their grievances.
It has been designed and developed within a view to achieve the uniform and systematic approach towards monitoring of procedures by adopting a comprehensive classification and standardization of grievances and readdress actions across the government bodies.
In an attempt to streamline functioning of the cell, all applications received in the Governor Secretariat Cell can have a priority categorization as “A” , “B” or “C” with the following tentative connotation:
A. An application, which reveals an extremely genuine grievance and must be responded to within 24 hours by any means.
B. An application where there is a “just” grievance and a satisfactory reply mitigating the grievances must go to the person concerned within 30 days.
C. A grievance petition which cannot be redressed on an out of true basis and the petitioner should take recourse to the normal rules and regulations.
For the state of Jharkhand, a grievance cell established in Governor Secretariat for reddressal of the grievances. All the lodged grievances by the citizen, handled by that grievance cell. There is one authorized nodal officer for the Grievance cell, who is responsible for forward the lodged grievance to the concerned departments/Districts.
The concerned Departments and Districts have a Nodal officer for the same, who is responsible to receive the grievances and get the solution and reddressal from the appropriate level in the departments/districts and revert it back to the grievance cell. Now citizen can view their status of their grievance with the help of acknowledgement number.