Jharkhand CPGRAM :
A centralized computerization system is felt necessary for effective grievance management, redressal and monitoring. In this connection, the state version of CPGRAMS(“Jharkhand Samvad evam Samadhan”) is implemented and functioning in the state .It is carried out with the customized version of the state of Jharkhand. This web application is having the following facilities and features:
- Provide a common interface between the Citizens and the Government.
- Online Registration of public grievances by citizens
- Online forwarding by the nodal officers
- Efficient & Speedy redress of public grievances
- Better management of redress process through the integrated Database
- Track the action taken on the application by the applicant and the Government authorities from any where
- Enable the Senior authorities to monitor non-compliances by the concerned officials beyond the specified time frame, automatically generate necessary reminders etc.